Shipping policy

Order Cut-off Time

Orders placed between 4:00 PM and 6:00 PM (Monday to Friday) will be processed the same day. Any orders placed after this timeframe will be processed on the next business day to ensure efficient shipping.

Handling Time

Once we receive your order, it will be prepared and processed within 1 to 2 business days (Monday to Friday), allowing for a swift fulfillment of your purchase.

Transit Time

After processing, your order will be delivered within 5 to 8 business days (Monday to Friday), depending on your location within the United States.

Important Note for Customers

Please ensure that your contact information (address, phone number, email) is accurate. Incorrect information may lead to delays or issues, and you are responsible for any resulting complications. Our team will attempt to confirm your order details, so please double-check your contact information.

Cancellation Policy

Cancelling an Order: To cancel an order, contact us at support@aromaelysee.com as soon as possible. If your order hasn’t been processed yet, we will cancel it and issue a refund. If it has already been processed, we will guide you through the return process.

Order Tracking

Tracking Information: Once your order is processed, you will receive a tracking ID via your provided phone number or email within 1 to 2 business days. Please note that it may take some time for tracking information to update.

Issues with Tracking: If you experience issues with your tracking ID or have not received it in a timely manner, please contact our support team at support@aromaelysee.com for assistance.